This role exists to lead a team of Data & Insights analysts and to partner with Senior Leaders across Specialist Services. They will collaborate with leadership teams to deliver the business strategy by creating insightful and impactful data and reporting. The role supports the business in managing risk and informs leaders so they can design and execute plans to deliver exceptional service for customers.
A technically-oriented role requiring a deep understanding of Genesys Architect and Genesys Cloud CX. The specialist will act as both business analyst and solution architect, bridging the gap between business needs and technical implementation, communicating fluently with business stakeholders and technical teams.
Act as the bridge between business needs and technical delivery teams, ensuring solutions are both user-centric and technically sound. Gather, validate, and document business requirements through elicitation and collaboration with stakeholders and product owners; translate these into development-ready items by analyzing system capabilities and proposing effective solutions. Model and optimize business processes to enhance efficiency and product value.
Join our team as a Business Consultant – Dynamics 365 to design and deliver innovative CRM solutions for global clients. This remote position is open to professionals based anywhere in Brazil. Key responsibilities include designing CRM workflows, translating business needs into functional specifications, and leading CRM implementation projects.
This role is crucial for overseeing all payments and financial flows within the company and ensuring the network of the company’s flows runs optimally. Identify misalignments between various information sources and real-life data; map and address root causes. Propose and implement effective solutions to rectify data misalignments and non-compliant flows. Build and manage a high-performing team of network strategy specialists.
Design and implement systemic impact evaluation across the organization. This role is crucial for systematically capturing grantee voices and providing data-driven insights that will shape our strategy. The Impact Evaluator will report to the Director of Operations and collaborate closely with the Grants Manager to ensure we achieve measurable outcomes aligned with our mission.
The Senior Claims and Encounters Analyst will assist the Claims and Encounters team lead with all operational functions related to government programs, requiring deep expertise in regulatory compliance for all claims and encounters operations. Cross-functional collaboration will be essential to ensure the integrity and efficiency of all government program processes while mentoring team members and contributing to strategic initiatives.
The Business Solutions Architect plays a critical role in bridging business needs with technology solutions across the enterprise. This role is responsible for leading the intake, evaluation, and implementation of new business initiatives and client integrations, designing efficient workflows, and ensuring seamless data exchange across internal and external systems. The ideal candidate combines business acumen, process improvement expertise, and technical understanding of data workflows.
Manage new project, feature, and change requests from stakeholders across the business using the end to end intake process for Portfolio assessment and planning. Assess incoming requests for business value, strategic alignment, urgency, and feasibility, facilitate prioritization discussions with portfolio leadership. Assign resources effectively across projects and initiatives, balancing capacity, skillsets, and business priorities.
As a Senior Business Process Analyst, you’ll identify, analyze, and optimize cross-functional workflows that power customer operations. Streamlining member and client service while maintaining quality, compliance, and operational agility is crucial. The ideal candidate thrives in complexity and is fluent in continuous improvement methodologies.